Error Guide

When an order can't go through, Shiba Assist shows an error message with a code at the bottom, like checkout_failed. Find that code below to see what went wrong and how to fix it.

Group link and cart

• invalid_group_link: The link you pasted isn't a valid DoorDash group order link. What to do: Copy the full group order link again and paste it.
• cart_inaccessible: The group cart couldn't be loaded, or it has no valid items. What to do: Make sure the group order is unlocked and has at least one item, then try again.
• unavailable_items: One or more items in the cart are no longer available. What to do: Remove the unavailable item from the group order and try again.
• rebuild_failed: The cart couldn't be rebuilt, usually because the store or the group order changed. What to do: Start again with a fresh group link.
• minimum_order: The cart is under the minimum order amount. What to do: Add items until the subtotal is at least $15.00.

Address

• address_failure_lu: No addresses were found for the location you entered. What to do: Check the street address and zip code. If it still fails, enter your city and state manually.
• address_not_found: The address you entered couldn't be validated. What to do: Check that the city and state are spelled correctly and match the delivery address.

Starting the order session

• session_unavailable: Your order session couldn't be created right now. What to do: Wait a moment and try again.
• session_payment_unavailable: Payment services are temporarily down, so orders are paused. What to do: Try again a little later.
• savings_application_failed: Shiba Savings couldn't be applied to the cart after several attempts. What to do: Run the order again. This is usually temporary.
• store_not_supported: Orders aren't supported at this store location. What to do: Choose a different restaurant.

Checkout

• checkout_failed: The checkout didn't complete. What to do: Run the order again. If it keeps happening, contact staff.
• store_not_available: The store isn't accepting orders right now. It may be closed or outside its delivery range. What to do: Try again later or choose a different store.
• time_slot_unavailable: The delivery time slot is no longer available for this store. What to do: Try again. ASAP delivery may still be available.
• outside_delivery_range: The restaurant doesn't deliver to your address. What to do: Choose a restaurant that covers your location.
• excess_demand: Orders are paused in your area because of high demand. This isn't limited to one store. What to do: Try again shortly.
• checkout_flagged: The promotion was rejected for this order, and your address is flagged. What to do: Change your delivery address to a neighbor's address or contact staff for help.

• attribute_mismatch: The checkout details couldn't be verified. What to do: Rerun or contact staff for help.
• attribute_block: The checkout details couldn't be verified. What to do: Rerun or contact staff for help.
• attribute_declined: The order couldn't be processed. What to do: Rerun or contact staff for help.